image

Mosaic: Cancellation/No-Show Policy

Each client’s appointment is very important to us. We take great care to ensure scheduling is handled efficiently so that our clients receive the level of service and professionalism that they deserve when they book with us.

We understand that sometimes situations come up that require you to change your plans. If you must cancel or reschedule your appointment, we require that you notify us at least 48 hours in advance. This helps us protect the time of our stylists and our clients, and ensures that we can continue to deliver upon our promise of exceptional service.

A valid credit card must be provided to schedule an appointment. This is required for the booking process and will be kept securely on file for any future charges related to cancellations, rescheduling, or no-shows. The full payment for services must be made at the time of scheduling. No appointments will be confirmed without full payment in advance. Payments can be made via credit card or other approved methods.

Appointments cancelled less than 48 hours in advance, you will forfeit 100% of the service price associated with that appointment. If your service is part of a pre-paid package, you will forfeit (1) one service associated with that package.

Missed appointments (“no-shows”) will be charged 100% of the service price. This fee is non-refundable and can not be put toward any future services.

If you need to reschedule your appointment less than 48 hours in advance, a rescheduling fee of $100 will be applied to your account. This fee is non- refundable and will be charged at the time of rescheduling.

We understand that you have a busy schedule, and allow a grace period of 15 minutes after your scheduled appointment time. If you are more than 15 minutes late to your appointment, we may need to reschedule your appointment to accommodate your service(s). If we do not hear from you within 15 minutes after your scheduled appointment start time, your appointment will be considered a “no-show” and you will be charged 100% of the service total.

Call Our Spa Now
Michigan Phone Number
(248) 781-8341
Florida Phone Number
(239) 356-3503