Each client’s appointment is very important to us. We take great care to ensure scheduling is handled efficiently so that our clients receive the level of service and professionalism they deserve when they book with us.
We understand that sometimes situations come up that require you to change your plans. If you must cancel or reschedule your appointment, we require at least 48 business hours’ notice. Business hours do not include weekends or holidays. This policy helps us protect the time reserved for each client and allows us to continue providing exceptional service.
To reserve an appointment, a 50% deposit is required at the time of booking. This deposit is applied toward the total cost of your scheduled service. Appointments will not be confirmed until the required deposit has been collected.
Appointments canceled or rescheduled with less than 48 business hours’ notice will be charged the full cost of the scheduled service. Since 50% is collected at the time of booking, the remaining 50% balance must be paid before a new appointment can be scheduled.
Missed appointments, also known as “no-shows,” will be charged 100% of the scheduled service price. This charge is non-refundable and cannot be applied toward any future services.
If your appointment is part of a pre-paid package, canceling, rescheduling with less than 48 business hours’ notice, or missing your appointment will result in the loss of one package voucher/session associated with that appointment.
We allow a grace period of 15 minutes after your scheduled appointment time. If you are more than 15 minutes late, we may need to reschedule your appointment to accommodate the scheduled service. If we do not hear from you within 15 minutes of your appointment start time, your appointment may be considered a “no-show” and charged according to this policy.
